SHIPPING POLICY

Last Updated: October 19, 2026

Thank you for shopping with Idle Hands. Please review our shipping policy before placing your order.

1. ORDER PROCESSING

All Idle Hands orders are prepared and shipped with care.

Order processing times may vary based on order volume, product availability, and holidays.

Where a specific processing or shipping timeframe is provided at checkout, we will make reasonable efforts to meet it. Otherwise, orders will be shipped within the timeframe required by applicable law.

Orders placed on weekends or holidays may not begin processing until the next business day.

You will receive a shipping confirmation email with tracking information when tracking is available.

2. SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on the available shipping options and delivery destination.

Customers are responsible for applicable shipping charges unless their order qualifies for a free-shipping promotion.

We do not charge additional shipping fees after an order has been placed without the customer's authorization.

3. FREE SHIPPING PROMOTION

BUY THREE CANVASES, GET FREE SHIPPING.

Orders containing three or more eligible Idle Hands needlepoint canvases qualify for free shipping within the United States.

• No discount code is required.

• Free shipping is automatically applied to eligible orders at checkout.

• The promotion applies to eligible standard shipping options.

• Orders containing fewer than three eligible canvases are subject to the shipping rates displayed at checkout.

The final shipping charge, including any promotional discount, will be shown before payment is completed.

4. SHIPPING DESTINATIONS

We ship to destinations made available during Shopify checkout.

If shipping is unavailable for a particular destination, the order cannot be completed for delivery to that location.

We reserve the right to modify shipping destinations and available delivery services for future orders.

5. DELIVERY ESTIMATES

Delivery times depend on the selected shipping method, destination, carrier operations, and other circumstances.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Carrier delays, severe weather, holidays, and other events outside our control may affect delivery.

If we cannot ship an order within the promised or legally applicable timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

6. SHIPPING CONFIRMATION AND TRACKING

Once your order ships, you will receive a confirmation email.

If tracking information is available, it will be included in your shipping confirmation.

Tracking updates may take some time to appear after a package has been accepted by the carrier.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, please contact us immediately at contact@idlehands.online.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Any additional shipping costs resulting from an incorrect address will be handled in accordance with applicable law.

8. LOST, MISSING, OR DAMAGED PACKAGES

If your package is lost, arrives damaged, or does not arrive as expected, please contact us at contact@idlehands.online.

Include your order number, a description of the issue, and photographs where available.

We may investigate the delivery status with the shipping carrier before determining the appropriate resolution.

We will provide any replacement, refund, or other remedy required by applicable law.

A carrier's delivery confirmation does not automatically eliminate any rights you may have under applicable law.

9. FINAL SALE POLICY

ALL SALES ARE FINAL.

Idle Hands does not accept returns or exchanges for changes of mind, incorrect selections, or personal preference.

Our final-sale policy does not eliminate legally required remedies for undelivered, materially defective, damaged, or incorrectly fulfilled orders.

Please review our full Returns & Refunds Policy for details.

10. CONTACT US

For questions about shipping, delivery, or your order, please contact:

Idle Hands

Website: https://idlehands.online

Email: contact@idlehands.online

We will review inquiries and work toward an appropriate resolution in accordance with applicable law.